Terms & ConditionsMr Slobberchops Natural Pet Health
1. About Us
This website is owned and operated by: Mr Slobberchops
Registered Office Address :
20 High Streeet, Emsworth, Hampshire, PO10 7AW
Company Registration Number : 12572808
If you need to contact us please use the details above.
2. Making a Contract with Us
When you place an order with us, you are agreeing to purchase goods from us. We will send you an e-mail to confirm that we have received your order & payment.
Once we have received your order it will be passed to our despatch team who will pick and pack your order, When your order is despatched you will receive another email from us confirming this.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this, refund you in full and there will be no contract between us. We have a high tech stock control system in place so this should rarely occur.
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product.
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
3. How to Place an Order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
Delivery charges will be shown in the basket prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use secure payment processing by Stripe for online purchases. You can pay for your order by Visa, Mastercard or most other debit/credit cards.
Mr Slobberchops Ltd does not receive or store any payment information.
Promotional prices are subject to availability.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
Once your order has been placed, changes may not be possible or if they are may incur additional charges or delays.
4. Delivery & Carriage
Goods will normally be dispatched from our shop within 1-2 working days and any estimated dispatch date is an estimate, which can change without notice. Delivery estimates do not take into account non-working days – Saturday, Sunday or Bank Holidays. There will be no deliveries on these days.
We will deliver the goods to the premises you specify on your order. Your order may be sent by tracked post, if so, you must be happy for your order to be left in the mandatory safe place specified at the checkout, if you chose to request one. We will not accept responsibility for incorrect postal addresses provided by the customer or consequences of leaving the items where requested.
In addition, if the delivery driver cannot access your safe place (e.g. inside a block of flats when no one is there to open the door) and does not leave the items as a result – we cannot accept any claims if the order is taken back to the shop.
We will not accept responsibility for loss, damage, or spoiling of goods if you instruct the delivery company to leave the goods unattended.
Disposal of packing materials is your responsibility.
If the goods are lost or damaged in transit, please let us know promptly. Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
Delivery charges and options are calculated automatically based on what you have in your order (product type, weight) and the delivery postcode.
5. Cancellation & Returns
If you have any problems with your order or any of the items are unsatisfactory please get in touch with us. We will do our utmost to straighten things out. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you (postage costs may not be refunded depending on individual circumstances) within 30 days, less any costs due under this contract.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
6. Faulty Goods
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.
If an item is no longer available we will contact you to offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
We do not accept liability for any result feeding or administering products we sell. You are responsible for how you use our products.
Website disclaimer for: https://trade.mrslobberchops.com
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.
Use of Website
You are permitted to use our website for your own purposes and to print and download material from this Website, provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
No part of this Website may be reproduced without our prior written permission.
You must not sell at a lower price than is displayed on www.mrslobberchops.com, without prior consent. You must not sell on third party websites such as Amazon or Ebay.
When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
Links from Other Websites
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
If you choose to link to our website you shall fully indemnify us for any loss or damage suffered as a result of your actions.
Exclusion of Liability
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
Law & Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.